Qn: Who is Finance Trust?
Ans: Finance Trust is a financial institution licensed and regulated by Bank of Uganda as a Micro Deposit Taking Institution (MDI) and is recognized as a key player in the financial services sector in Uganda.

Qn: How long has Finance Trust been in business?
Ans: Finance Trust has been in business for over 25 years providing financial services to the low income market.

Qn: What products and services does Finance Trust offer?
Ans: We offer a variety of savings and Loan products, Money transfer services which have been tailored to financially empower our target market.

Qn: Can Finance Trust “buy out” an existing loan from another bank on behalf of a client?
Ans: Yes. If a person has an existing loan with another bank and is interested in acquiring a loan from Finance trust, Finance Trust will pay off the existing loan and if needed even advance more money to the borrower.

Qn: Where are Finance Trust Head Quarters?
Ans: Finance Trust head quarters are located at plot 121 & 115, Block 6, Katwe, Kampala.

Qn: Can you be reached on telephone?
Ans: Yes: Finance Trust has four dedicated customer help lines which our customers and the general public can use to reach us; 0711932900, 0751932900, 0776932900, and 0701932901, 0414255146, 0414341275

Qn: Can parents open up accounts for their children in Finance Trust?
Ans: Yes. Because we believe that saving should be a culture, we have savings products for children e.g Junior savers account and Girl choice account. These accounts are free of charges so your child’s money can grow.

Qn: What are Finance Trust branch opening hours?
Ans: Our branches countrywide open from Monday to Friday 8.30- 5pm. On Saturday our branches are open from 9.00am to 4p.

Qn: Do you have other branches outside Kampala?
Ans: Yes. Finance Trust has over 20 branches outside Kampala including; Iganga, Jinja, Bugiri, Kumi, Pallisa, Soroti, Mbale, Tororo, Busia, Kamuli, Kamwenge, ForPortal, Mbarara, Ntungamo, Ishaka, Kayunga, Kalangala, Masaka, lugazi, Mukono, Entebbe

Qn: What do I need to open a savings account?
Ans: A copy of a valid identity card and 2 passport photos

Qn: What do I need to access a business loan from Finance trust?
Ans: You need 2 guarantors, Collateral and proof that you have been running a business for at least 6 months.

Qn: Can I borrow without an account with Finance Trust?
Ans: Finance Trust can only disburse a loan to an existing account.

Qn: Does Finance Trust provide ATM cards to its customers?
Ans: Yes. Finance trust will provide ATM cards to customers who require them.

Qn: What should I do when my ATM card is stolen, misplaced or If I forget the PIN number?
Ans: Report a stolen or misplaced card to the branch so that it can be blocked, proceed to the police to report a stolen card, Apply for a new one .

Qn: What is the process of obtaining an ATM card?
Ans: Its fast and easy, go to one of our branches and fill in an ATM request form. Your ATM card will be ready in 1 week or less depending on where you are.

Qn: How would Finance Trust help me incase I needed more money while still servicing a loan?
Ans: You can access a loan top up subject to your repayment history.

Qn: How many branches does Finance trust have?
Ans: Finance trust has 28 branches spread across the country.

Qn: Can I deposit and withdraw from any of the branches?
Ans: You can deposit and withdraw from any of our branches across the network.

Qn: If I get a loan from one branch, can I pay my installments from another branch?
Ans: Yes, you can pay back a loan by depositing in any branch that is conveniently located near you. You can even send a trusted party to deposit on your behalf.

Qn: What other services apart from banking does Finance Trust offer?
Ans: We offer money transfer services like Mobile money and Western Union.

Qn: How long does it take for one to get a loan?
Ans: For new borrowers, it will take 5days, however for repeat clients; it will only take 3 days.

Qn: Do you offer asset loans?
Ans: Yes, under the Personal Development loan, one will be able get a loan to purchase assets like cars, titled Land and pledge these same assets as security.

Qn: What guarantee can Finance Trust give us that the institution will not close nor run away with our money?
Ans: Finance trust has been in operation for over 25 years and has grown from an NGO to a regulated institution. We have a solid standing, have stood the test of time, we understand the market and have a wide range of products and services to suit their specific needs.

Qn: What requirements do I need to open an account?
Ans:

• the account opening fees (vary from one account to another),
• A copy of a valid id( voters card, driving permit, passport, village id, employee id),
• A recommendation letter from Employer, LC1 letter with a passport photo for those who have no identification at all.
• One also needs 2 passport photos.

Qn: What requirements should one have to get a loan?
Ans: We offer a range of loan products but to get a business loan one needs:

• Business that has been in operation for over 6 months
• 2 credible guarantors
• Collateral